1. How long does delivery take?

3-7 business days.

NOTE:

(1) Due to the impact of COVID-19, the order process and shipping time may be delayed, hope you can understand.

(2)Since shipping is often affected by the processing time of the Customs and delivery standards in the destination country, the estimated delivery date indicated on the Web site is strictly for reference only and shall not be regarded as a commitment.

2. What countries do you ship to?

US and Canada only.

3. We cannot deliver to the following areas:

• Alaska
• American Samoa
• Guam
• Hawaii
• Marshall Islands
• Northern Mariana Islands
• Palau
• Puerto Rico
• Rhode Island
• US Virgin Islands
• Armed Forces Americas
• Armed Forces Europe
• Armed Forces Pacific

4. How will my delivery be shipped?

Amazon functions as our logistics partner to ship out Arlyeef products. They will choose the carrier that they think works best for our customers.

5. I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

6. Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

7. What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@Arlyeef.com or fill the online form to contact us.

8. Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

9. What if I have a problem after my order has been delivered?

Timely notification and valid proof can help us resolve your issue(s) as quickly as possible. If you encounter any of the following problems with your order, please contact us at support@Arlyeef.com within three business days of receiving your order with a detailed description of the issue(s) you are having along with any other relevant information:

• Damaged items in the package.
• Items in the package are not the products you ordered or some items are missing.
• Are missing.
  The package is marked as having been signed for on the courier’s website, but you did not receive the package.